The health and well-being of our guests, family and the Pemberton community are our highest priorities. We continue to monitor the guidelines and recommendations put forward by the Government of Canada, the Provincial Health Authority, and the BC Centre for Disease Control. To responsibly and safely care for our guests and our community, here is what you can expect:
We follow the Government of BC--COVID-19 Guidance for the Hotel Sector Environmental Cleaning Standards in the cleaning and maintenance of our rooms. This includes the use of approved disinfecting products, steam cleaning and disinfecting of all surfaces, including frequently touched areas such as tables, chairs, handles, doorknobs, light switches. As well, all single-use items are replaced between each booking even if they appear untouched; this includes coffee pods, sugar packets, soap, toilet paper, etc.
House-keeping services are not provided during guest stays.
All reservations will have a self-check-in/check-out process to minimize the need to interact with us. (We live on the property and will be available to assist as needed during your stay.) Also, payments for stays will be processed via a contact-free online payment system.
Common areas such as the guest "breakfast" lounge will be closed until further notice. As a result, there is no breakfast service.
We encourage guests to bring food and drinks along when possible to avoid the local grocery and liquor stores. Local restaurants, cafes, bakeries, and breweries are offering take-out and delivery. A select few are offering in-door/out-door dining options.
For the well-being and comfort of all guests, we ask that guests join us in maintaining physical distancing (2 meters/6 feet) practices while staying at the Inn.
Furthermore, we ask that guests check themselves for symptoms before their arrival, and if not well, cancel their reservation without hesitation. We will be flexible when it comes to cancellations due to illness. If you wish or need to change a reservation, just give us a call or pop us an email.
The Pemberton community is highly committed to keeping its people safe and healthy. If you venture out while visiting, please bring your mask and be prepared to be asked to practice social distancing guidelines. Call ahead, visit websites or social media channels for the latest information on current business hours and social distancing procedures. For more information about what's happening in the Village, visit .
If you have any questions, please don't hesitate to call or send an email.
Updated November 20, 2020